Shailesh Manga, Director
- Mobile:
- +64 21 758-275
- Phone:
- +64 9 359-9402
The professional
Shailesh has a passion for tackling complex problems (no doubt from his background as a physicist). He is skilled at helping organisations structure themselves and execute on projects to deliver world-class customer experiences. Shailesh’s role as a Director of Optimal Usability connects him to many international usability and customer experience professionals. This broad knowledge allows Shailesh to challenge and extend New Zealand clients in the area of customer experience at both a strategic and project level.
Shailesh’s recent activities are focused on speaking at conferences, helping clients develop strategies that are customer focused, building up UX teams and incorporating service design into organisations. He also struggles to leave projects alone and most recently enjoyed working on the customer testing phases of the Air New Zealand Sky Couch project.
Qualifications: Bachelor of Technology (with first class honours)
The person
Shailesh loves the outdoors, dining and his family. Combining all of these is the ultimate challenge. Shailesh loves to experiment on the cooking front with his best dish being a slow-cooked lamb ragu on fettucine. He never gets sick of hanging out with his understanding and tolerant wife (Janine) and his two awesome kids (Luca and Nisha) who are so much fun. The golf game is a little rusty and the fitness needs a lot of work however the tan is looking great.
Shailesh’s favourite sites
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