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IT complexity will cost firms world-wide some $750 billion.
- The Economist, October 2004
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The Usability Kit |
| Cost: | NZ$750 per person, excluding GST. All participants will receive a copy of The Usability Kit, valued at US$197. |
| When: | Thursday the 20th of September. The day will be from 9am - 5pm with short morning and afternoon breaks and approximately 45 minutes for lunch. We will be catering the day, so please advise if you have any special dietary requirements (including vegetarian). |
| Where: | Pod, corner of Victoria & Willeston Streets, Wellington CBD. |
| RSVP: | Simply email Alyssa if you'd like to attend, or have any questions. |
Description
 Join Gerry Gaffney (Information & Design, Australia) and Daniel Szuc (Apogee, Hong Kong) to unpack The Usability Kit - the tools and techniques you can use to provide a better customer experience with your products. Learn when it's appropriate to use the various techniques, and how to plan your activities.
This workshop will cover:
- The user-centred design lifecycle
- Analysis
- What needs to be analysed (business and user requirements, technical capabilities and constraints)
- Analysis techniques (questionnaires, interviews, site visits, diary studies, competitive analysis, stakeholder workshops)
- Communicating the results of analysis (personas, requirements)
- Stories from real-world projects – what works and what doesn’t
- Estimating costs
- Selling the need for analysis
- Design
- Everyone is a designer
- User-centred design – what does it really mean?
- When to involve users, and when to exclude them
- Design techniques (participatory design, wire-frames, IA, card-sorting)
- Ensuring Analysis gets applied to Design
- Making design a repeatable activity
- Documenting designs so that products can be built
- Stories from real-world projects
- Evaluation
- The need to evaluate
- Evaluation techniques (review, testing, walkthroughs)
- How to choose a technique
- When to evaluate?
- How much will evaluation cost?
All participants will receive a copy of Gerry Gaffney and Daniel Szuc's 397-page Usability Kit worth US$197. (The Kits will be posted to participants after the course.)
Learning objectives
What you will learn:
- What tools and techniques are available to design usable products
- How to decide what method to use
- How to estimate cost, effort and time
All this will be supported by examples from real-world projects, and by hands-on exercises.
Who should attend?
- Designers and developers of all kinds of interactive technologies including websites, intranets and software applications
- Managers wishing to gain an understanding of the process of user-centered design
No previous knowledge is assumed; the course is not intended for highly experienced practitioners.
RSVP
Email Alyssa if you'd like to attend.
About the Presenters - Gerry Gaffney and Daniel Szuc
 Gerry Gaffney is the face of Information & Design - a usability consultancy based in Melbourne Australia. He has worked on a wide range of products for clients such as the Australian Centre for the Moving Image, The Australian Radiation and Nuclear Protection Agency, Marriott Hotels, State Revenue Office, Privacy Victoria, LinkMe, and many others.
Although his focus is on client work, he also lectures in User Centred Design at Swinburne University, and has conducted training in China, Hong Kong, Australia and New Zealand, and presented at usability conferences in Colorado, Beijing, Shanghai, Hangzhou and Sydney.
He produces the User Experience Podcast (www.uxpod.com), and is managing editor of User Experience (the print magazine of the Usability Professionals' Association).
 Daniel Szuc is currently the Principal Usability Consultant with Apogee Usability Asia Ltd. - a Hong Kong-based usability company that assists companies in Asia like PCCW, HSBC, ADB, Cathay Pacific, Nokia, Dell, UBS, Marriott, Yahoo and eBay to make their products easier to use. He has also worked with Telstra Australia and IBM. Daniel has spoken on Usability in Hong Kong, China, Singapore, Malaysia, Australia, US and now Japan. He is a founding member and President of the Usability Professionals Association (UPA) chapter in Hong Kong, is a Director on the UPA Board and holds a BS in Information Management from Melbourne University Australia.
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