Writing Usable RFPs

In the past few weeks we’ve been invited to respond to a large number of Request For Proposals (RFPs).  This is unusual for us, as companies rarely write RFPs for usability services.  Clearly, organisations are starting to appreciate just how important usability is for the success of their design and development projects. Unfortunately however, the quality of the RFPs varies enormously, which can have a major impact on the quality of the eventual results.

The biggest problem is that organisations tend to precisely describe the usability services that they require, but only  vaguely describe the problem they want solved. It’s like going to the doctor, giving them a loose description of where you’re hurting, and telling them the exact type of antibiotics you’d like them to prescribe. Read more »