This month our Australian Managing Director Susan Wolfe returns to our newsletter to describe her recent difficulties in getting good customer service
There couldn’t be a more exciting time to be in our field. Never has there been such a discrepancy between what people expect as a customer and what they actually experience.
In the past few months, I’ve had more than my share of reasons to notice this. In the process of launching a new business, I’ve had to establish new telephone and broadband services, acquire a new internet domain and get email up and running, open a bank account, get a credit card, set up a post office box, take out business insurance, and start paying bills. Read more »