Starting a User Experience Team

In the second of In this month’s Thought Leader article we hear from Susan Wolfe, a pioneer in the Australian usability industry. She has spent 25 years evangelising the value of usability and user-centred design, and has extensive experience making it work in the real world. She has built and managed a number of highly successful teams, and has collaborated with a vast array of commercial, large corporate and government clients across industries and around the globe to introduce and reap the rewards of user-centred design practices.

So, you’ve decided your organisation needs a User Experience (UX) team.  It seems straight forward enough – there are lots of projects going on that would benefit from some attention to UX, and you’ve already identified a few staff who you could help deliver UX-related services. Read more »