I like best practice. I’m not into what I would normally consider to be management rhetoric but at its core best practice is about abstraction. And being an ex computer programmer, I love abstraction. That’s what appealed about computer programming – progressively abstracting a problem until it becomes simple to solve.
I used to work during the semester breaks at university as a McDonald’s manager. I left with a good appreciation of how best practice can build multi billion dollar businesses.
Best practice is about techniques that work, and that are usually recognised the best way of doing things. So in the same way, if I can have some proven techniques to follow when I conduct user testing, or write a report on information architecture then it frees me up to think about how to get better results for clients or ways to make a difference. Read more »