Archive for August, 2004

The Envelope Challenge

Posted by in user experience on August 5, 2004

Simple tasks should be simple to do.  And to me, printing an address from Microsoft Word directly on an envelope is a simple task.  However, it is not a simple thing to do.

Last Friday afternoon I decided I was smart enough to accomplish this administrative feat.  Being a smart user, I tried to use Word’s “Letters and Mailings” function.  Twenty minutes and a rubbish bin full of wasted envelopes later, I was still no closer to getting a printed address on any envelope.  No matter what I tried, I simply could not get the address to be printed right side up and near the centre of the envelope.  What made matters even worse is that every time I wanted to print on another (experimental!) envelope, the dialogue box closes and forces me to retype the delivery address.  I was determined to get it right so I had something to show for my 20 minutes, but in the end I felt so stupid I had to give up.  I picked up a pen and in 10 seconds flat had completed this simple task the old fashioned way.

 

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