Archive for March, 2004

Painless Bill Payment

Posted by in financial services, user experience on March 30, 2004

It seems that every time I get postal mail it’s a bill.  I get power bills, phone bills, insurance bills, bills from the council, bills from the electrician, and bills from the mechanic!  I’m drowning in bills.

By definition, bills are not particularly friendly.  I have yet to meet someone who actually enjoys getting and paying bills.  They cost money (obviously!) and
are a chore.  In fact, one recent study from the UK suggests that people on average spend up to one working week a year in paying bills! Read more »

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